SunChemApp Privacy Policy

Effective and last updated: August 19, 2026

This Privacy Policy explains how SunChem LLC, an Arizona, United States company ("SunChem", "we", "us", or "our"), handles personal information when you use the SunChemApp website, web app, mobile apps, and support services (together, the "Service").

We do not sell personal information for money, use it for cross-context behavioral advertising, or include third-party advertising or analytics SDKs in the current version of SunChemApp.

Information we collect and where it comes from

Account and profile information. Our sign-in provider gives us an account identifier and may provide your email address, name, and profile image. You may add an optional display name. We also keep session information needed to keep you signed in and secure your account.
Pool and chemistry information. We store information you enter or generate through the Service, including pool names, dimensions, equipment and surface details, water-test readings and history, chemical and dosing records, targets, product choices, routines, notes, settings, and related calculations.
Team and sharing information. We store organization membership, roles, permissions, invitation links, and records needed to share selected pool information with teammates or customers. Other members may provide information about you through shared notes or pool records.
Location (optional). Location is always optional and used only when you request a location feature. If you use device location or search for a place, the Service processes the coordinates or search text to identify a pool location and retrieve weather, sun-exposure, and seasonal information. If you save a pool location, we store its label and coordinates with that pool. Device coordinates may be precise depending on your device and permission settings, and are sent to the location and weather providers named below when you use the relevant feature. SunChemApp does not request background location access.
Street address (optional). You may save an address with a pool for route planning. We store and sync it with that pool. When you choose to open directions, your device sends the destination to Google Maps or the mapping service you open.
Subscription and transaction information. We receive information needed to verify and manage your plan, such as subscription status, product or plan, renewal status, store or processor identifiers, and limited transaction details. Apple, Google, or Stripe processes your payment information. SunChem does not receive or store full payment-card numbers.
Device, usage, and diagnostic information. Our servers and service providers may automatically process standard request and security data such as IP address, browser or device type, operating system, request times, app version, crash or error details, and actions needed to operate, protect, and troubleshoot the Service.
Communications. If you contact us, we receive the message, email address, and any information you choose to include.

How we use your information

Provide, personalize, calculate, sync, and support Service features.
Authenticate users and protect accounts, teams, and pool data.
Process optional location, weather, geocoding, and route requests.
Manage subscriptions, entitlements, limits, and account deletion.
Respond to support requests and communicate important Service or policy changes.
Monitor reliability, diagnose errors, prevent fraud or abuse, and enforce our Terms.
Comply with legal obligations and protect users, SunChem, and others.

When information is disclosed

We disclose information only as reasonably needed for the following:

Your team and people you authorize. Organization owners, teammates, and customer-link recipients can see pool data, notes, names, and activity available under their role and permissions. Team owners control team membership and team pool data. Only share invitation links with people you trust.
Service providers. Providers process information for hosting, database storage, authentication, payments, subscriptions, weather, geocoding, mapping, fonts, security, and technical operations, as described below.
Legal, safety, and business reasons. We may disclose information when reasonably necessary to comply with law or valid legal process; protect rights, safety, and security; investigate abuse; enforce our agreements; or complete a merger, financing, acquisition, or sale of assets. A successor would remain subject to this policy for the information it receives unless it gives legally required notice.

Service providers and third-party services

These providers may receive the data needed to perform their function and may also process standard device or request information under their own terms and privacy policies:

Replit provides hosting, platform infrastructure, database services, and sign-in services. Authentication may provide us with your account identifier, email, name, and profile image. See Replit's privacy notice.
Apple App Store and Google Play process mobile purchases, store accounts, cancellations, and refunds under their own policies. We receive subscription and entitlement information, not full payment-card details.
RevenueCat manages in-app purchase products, subscription status, and entitlements using an app-specific user identifier. See RevenueCat's privacy policy.
Stripe processes web purchases, customer billing, and subscription management. See Stripe's privacy policy.
Open-Meteo receives place-search text or pool coordinates to return location matches and weather forecasts. See Open-Meteo's terms and privacy information.
BigDataCloud receives coordinates when you ask the Service to convert a device location into a place name. See BigDataCloud's privacy policy.
Google Maps receives a destination when you choose to open a saved address or route in Google Maps. Your use is governed by Google's privacy policy.
Google Fonts supplies fonts to the web app and receives standard web-request data, such as IP address and browser information, when those font files load.

Cookies and storage on your device

The web app and authentication providers use cookies or similar technologies that are necessary to sign you in, maintain a session, protect the Service, and remember choices. Browser local storage may hold language and unit preferences, selected-pool and sync information, and a local copy of pool data for speed and offline use. The mobile app similarly uses local device storage for preferences and cached pool data, and secure device storage for its authentication token. Removing local data, signing out, deleting your account, or uninstalling the app may remove some or all of these device copies, depending on your platform and backups.

Retention and deletion

We generally keep account, team, and pool information while your account or the relevant team is active and as needed to provide the Service. You may delete pools you are authorized to delete. You may also request account deletion directly in Settings. An owner must first remove other team members so deletion does not strand their team.

Account deletion removes your account, active SunChemApp sessions, and personal or owner-controlled data from our active database, subject to the team rules described here and in our Terms. Information you added to a team owned by someone else may remain under that owner's control, including pool records or notes already shared with the team. Subscription processors, app stores, security logs, legal records, and backups may retain limited information for their normal retention periods or as necessary for billing, fraud prevention, dispute resolution, legal compliance, and system recovery. When retained for those reasons, the information remains subject to appropriate protections and is not used for unrelated purposes.

Your choices and privacy rights

Decline or revoke location access through device or browser settings.
Change pool data and profile information available in the Service.
Manage or cancel subscriptions through Stripe, Apple, or Google, depending on where you purchased.
Delete your account through Settings → Delete account.
Contact us to request access, correction, deletion, or a copy of personal information, or to object to or restrict certain processing where applicable.

Privacy rights vary by location and may have legal exceptions. We may need to verify your identity and authority over an account before acting. If an authorized agent submits a request, we may require proof of authorization. We will not discriminate against you for exercising an applicable privacy right. If we deny a request, you may contact us to ask for review.

Security

We use reasonable administrative, technical, and organizational measures intended to protect information, including access controls and encrypted network connections where supported. No service, transmission, or storage method is completely secure, so we cannot guarantee absolute security. Protect your sign-in method and contact us if you suspect unauthorized use.

International processing

SunChem is based in the United States. We and our providers may process information in the United States and other countries whose privacy laws may differ from those where you live. Where required, we use legally recognized mechanisms for international transfers.

Children's privacy

SunChemApp is not directed to children under 13, and children under 13 may not create an account. If we learn that we collected personal information from a child under 13 without legally valid authorization, we will take reasonable steps to delete it. A parent or guardian may contact us about such information. Users who are minors where they live should use the Service only with permission and appropriate adult supervision, particularly when handling pool chemicals.

Changes to this policy

We may update this policy as the Service or law changes. We will post the updated policy and change the date above. If a change materially affects how we use information, we will provide additional notice when required.

Contact us

Questions, requests, or complaints about privacy may be sent to:

SunChem LLC
Arizona, United States
gabriel@sunchem.app